We believe in transparency. So we need to let you know some of our important policies. 

We prioritize the well-being and coat health of your pets, It's crucial to understand that shaving certain breeds can harm their natural cooling system and overall coat quality. Unless there are severe matting issues or medical reasons, we strongly discourage shaving double coated breeds.

Shaving may lead to alopecia (hair loss) and increase the risk of heat stroke or sunburn. Our experienced groomers will assess your double coated breed carefully and work together with you to find the best grooming approach to keep your pet and their coat healthy. 

If your pet is matted there will be a service charge added to your groom and approval required from owner, depending on the severity of the matting. 

Excessive matting can lead to discomfort and worsen skin conditions. Neglected coats may cause brush and clipper burns, and matted pets are at a higher risk of accidents during grooming. We may encounter cuts or nicks from previous attempts to remove mats.

As a responsible pet owner, please be aware that you are responsible for your pet's coat condition. We cannot be held liable for any adverse effects resulting from mat removal.

If your pet becomes exhausted or uncooperative during grooming, we may need to pause the session and schedule another appointment to complete the groom. An additional charge may apply for this service.

In rare cases, hair may not re-grow in certain shaved areas. Shaved pets are more susceptible to sunburn, so please protect their skin with sunscreen or keep them out of direct sunlight until their hair grows sufficiently.

In the case of inclement weather Cerberus pet services llc reserves the right to cancel your appointment for the safety of our groomers and pets. We will work diligently to reschedule you for a different day. 

 We love to make sure your pet can Showcase their Pet-ential. Its even our slogan! Before, During, and after service we may take photographs and video for various uses. By using our services you agree to allow Cerberus Pet Services LLC the use of Pets names and images for  Social media, Promotions, and advertising purposes. If you would like we did not use your pets videos and images please let us know! 

In the event than your pet is aggressive or the Groomer has concerns of stress and agitation. We reserve the right to suspend the service and return the pet to its owner. This is for the safety of both our groomers and your pet.